Return & Refund Policy

Do you want to return a product? You do that in three steps.

You have the right to cancel your order up to 14 days after receival without giving any reason. You will then be credited with the full order amount including our shipping costs. Only the costs for returning from your home to us are for your own account. If you make use of your right of withdrawal, the product must be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging.

Follow the steps below:

1. Contact ShopXL with your order number.

2. After our confirmation of your return request, please download our return form.

Please note: We cannot accept products that are returned to us without first submitting a return request with confirmation from us.

3. Receive your refund.
We will notify you as soon as we receive the return. The purchase amount will be refunded to your bank account within 10 working days.