Warranty & Complaints

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. 
If you discover or should discover a defect in the product, you must contact us within a reasonable period of time. A reasonable period is in any case two months. Under certain circumstances, a period of more than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.

Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing info@ShopXL.ng. We will then do everything we can to resolve your complaint.